MUSEINO / LEGAL
Refund Policy
Museino separates task credits from the payment provider that processes a purchase. The checkout terms shown at the time of purchase also apply.
Last updated · October 13, 2026
Failed tasks
When a task fails before completion, its reserved credits are returned to the account according to the task ledger. A provider timeout or an unsupported configuration may be treated as a failed task after processing ends.
Completed tasks
Credits used for a successfully completed task are not automatically returned because the requested service has been performed. Please review the quote and settings before submitting.
Payment refunds
Requests related to a paid plan or credit purchase are reviewed against the checkout terms, transaction status and applicable consumer-protection rules. Any approved payment refund is processed through the original payment provider.
Request review
If a task or purchase appears incorrect, keep the task or transaction reference and contact support through your Museino account so the event can be checked against the credit ledger.